by Eric J. Ellman | Feb 14, 2023
In February 2023, the Bureau issued a blog (Elizabeth Bond-Soukup, Carmen Cruz, and Stephanie Osan) about how it “want[s] to ensure that financial products and services are accessible to all consumers, including those with limited English proficiency – and that means...
by Eric J. Ellman | May 11, 2022
In May 2022, the CFPB issued a release reminding “financial institutions need to make sure translations they use are accurate, and, when it comes to translations, they should prioritize communications and activities that most significantly affect consumers. We also...
by Eric J. Ellman | Apr 29, 2022
On April 29, the CPFB sent out an email blast, pasted in below, that notes that financial institutions are reminded “of their obligation to serve the communities where they do business, including communities with limited English proficiency – as well as to encourage...
by Eric J. Ellman | Jan 13, 2021
CFPB Director Kathy Kraninger posted a blog, Bureau takes additional steps to foster an inclusive financial system announcing a new statement, Statement Regarding the Provision of Financial Products and Services to Consumers with Limited English Proficiency...
by Eric J. Ellman | Jan 5, 2021
On January 5, 2020, the CFPB’s Task Force on Federal Consumer Financial Law issued its report “with recommendations on how to improve consumer protection in the financial marketplace.” The Bureau covered the two-volume report with a press release....
