by Eric J. Ellman | Aug 14, 2026
In August 2026, the CFPB announced that it is “ceasing publication of unverified complaint narratives and visualizations. As the CFPB has long acknowledged, the publication in the Consumer Complaint Database of unverified complaint narratives and associated data...
by Eric J. Ellman | Jun 30, 2026
In June 2026, the CFPB announced significant changes to the consumer complaint system. In January 2026, the Bureau solicited comments on how to improve its Consumer Response Intake Form. In connection with that request, the Bureau received 21 comments. In February...
by Eric J. Ellman | Jan 23, 2026
In December 2025, the CFPB published its annual report of consumer and credit reporting complaints: An analysis of complaint responses by Equifax, Experian, TransUnion.
by Eric J. Ellman | Mar 17, 2023
U.S. PIRG announced its “26th report in [its] series of reports based on complaints in the [CFPB’s] public consumer complaint database. Consumer complaint totals set new records in 2021 and again in 2022, rising 61% from 2021 (496,000) to 2022 (800,394). Total...
by Eric J. Ellman | Jan 3, 2023
In January 2022, the CFPB issued a press release and an annual report on credit bureau complaints. The report, according to the press release, “details improvements and deficiencies in the nationwide consumer reporting companies’ responses to consumer complaints...
